Frequently asked questions

1. How long does a typical cleaning session with BMM Cleaning and Shine last? The duration of a cleaning session depends on the size and condition of your property. Our team can provide an estimated time after assessing your specific needs during the initial consultation.

2. What type of contracts does BMM offer for cleaning services? BMM Cleaning and Shine offers flexible contracts to accommodate various preferences. We provide one-time cleaning, recurring services (weekly, bi-weekly, or monthly), and customized contracts based on your unique requirements.

3. Do I need to be at home during the cleaning sessions? You are not required to be present during the cleaning sessions, but you're welcome to be there if you prefer. Many clients provide access to their property and go about their day while our professional team takes care of the cleaning.

4. Can I request a change in the assigned cleaner? Yes, we understand that personal preferences matter. If you wish to change your assigned cleaner, please contact our customer service, and we will do our best to accommodate your request based on availability.

5. Does BMM Cleaning and Shine have insurance coverage? Absolutely. BMM Cleaning and Shine is fully insured to protect you and your property. Our insurance coverage includes liability and worker's compensation to ensure peace of mind for our clients.

6. How much does the cleaning service cost? The cost of our cleaning services varies depending on factors such as the size of your property, the type of cleaning required, and the frequency of service. We provide transparent pricing, and you can request a detailed quote based on your specific needs.

7. Are there any additional fees or hidden costs? BMM Cleaning and Shine believes in transparent pricing. We communicate all costs upfront, and there are no hidden fees. Any additional services or charges will be discussed and agreed upon before the cleaning session.

8. Can I get a personalized quote for my specific needs? Certainly! We understand that each client has unique requirements. Contact our customer service team or use our online quote request form to provide details about your property, and we will generate a personalized quote tailored to your needs.